Your privacy matters to us. This Privacy Policy explains what personal information pg soft collects from Filipino players, how we use and protect it, and what rights you have over your own data. By using our platform, you agree to the practices described here. If you have questions, visit our FAQ page at any time.
When you register and use pg soft, we collect certain personal information that is necessary to operate your account and deliver our services. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect payment-related information such as your GCash or Maya account details and Philippine bank information, which is used solely to process deposits and withdrawals in Philippine pesos. During your sessions on our platform, we automatically collect technical data including your device type, browser version, IP address, and usage patterns to help us improve performance and detect suspicious activity. We may also collect identity verification documents, such as a government-issued ID, when required by applicable Philippine regulations. All information collected is limited to what is genuinely necessary for the purpose it serves, and we do not collect sensitive personal data beyond what is required for account management and regulatory compliance.
The personal information you provide is used primarily to create and manage your pg soft account, process your transactions, and deliver the gaming andsports betting experience you signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or these policies. Your payment information is used exclusively to facilitate deposits and withdrawals in Philippine pesos and is never stored in full on our servers after a transaction is completed. We may use aggregated, anonymised usage data to analyse platform performance, improve our mobile interface, and develop new features for Filipino players. Where required by Philippine law or by our licensing obligations, we may use your information to conduct identity verification, fraud prevention checks, and responsible gaming assessments. We do not use your personal data for targeted advertising, and we do not sell, rent, or trade your information to any third-party marketing companies. Any communication we send you based on your account activity will always include a clear option to update your notification preferences.
pg soft does not sell or share your personal information with third parties for their own commercial purposes. We work with a limited number of trusted service providers — including payment processors, identity verification partners, and cloud infrastructure providers — who assist us in operating the platform. These partners are contractually bound to handle your data only as directed by pg soft and in accordance with applicable Philippine data protection laws. We may disclose your information to government authorities, regulators, or law enforcement agencies when we are legally required to do so, or when disclosure is necessary to protect the rights, safety, or property of pg soft and its users. Any third-party service provider we engage is subject to strict data security requirements and is prohibited from using your information for any purpose beyond the specific service they provide to us. We do not integrate third-party advertising networks or social media tracking pixels on our platform. If our business structure changes in the future, any successor entity will be required to honour the commitments made in this Privacy Policy.
We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis. Your account is protected by password authentication, and we strongly encourage you to use a unique, strong password and to keep your login credentials confidential at all times. We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by Philippine regulatory obligations or for the resolution of disputes. When your data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention schedule. In the event of a data breach that is likely to affect your rights, we will notify you and the relevant Philippine authorities in accordance with applicable law. If you have concerns about the security of your account, please contact our support team immediately through the details available on our FAQ page.
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have specific rights regarding your personal information held by pg soft. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or outdated information in your account. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to our support team, and we will respond to your request within the timeframe required by applicable law. We are committed to making this process straightforward and respectful of your time as a valued member of the pg soft community in the Philippines.
pg soft uses cookies and similar technologies to ensure our platform functions correctly and to improve your experience as a Filipino player on mobile and desktop. Essential cookies are required for core functions such as keeping you logged in, remembering your session preferences, and enabling secure transactions in Philippine pesos. We also use analytical cookies to understand how players navigate our platform, which helps us identify areas for improvement and optimise page performance. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may affect the functionality of certain features on the platform. We do not use cookies to serve third-party advertisements or to track your activity across other websites. Our cookie practices are reviewed regularly to ensure they remain aligned with Philippine data protection standards and evolving best practices. If you have questions about specific cookies used on our platform, our support team can provide further details.
pg soft reserves the right to update this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable Philippine laws and regulations. When we make material changes, the updated policy will be published on this page with a revised effective date, and we will notify registered players through their account email address where appropriate. We encourage you to review this page periodically so that you remain informed about how we protect your personal information. Your continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should discontinue use of the platform and may request account closure by contacting our support team. All previous versions of this policy are available upon request for your reference. We are committed to transparency and will always communicate significant changes clearly and in plain Philippine English.
Common questions Filipino players ask about how pg soft handles personal data.
Now that you know how pg soft protects your personal information, feel confident joining thousands of Filipino players on the Philippines' most trusted mobile gaming platform.